About my business
If you require any information that is not covered below, please contact me at katemayoceramics@gmail.com
Payment
Web shop payments are made through Square and can be made using all major debit and credit cards.
Shipping
Shipping is within the UK only and parcels are sent by a courier of my choice. Shipping costs will be calculated at checkout and depend on the total weight of your order. Items will be dispatched within 5 working days from order date, unless otherwise stated.
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I cannot be held responsible for delivery delays or errors beyond my control. Please ensure your delivery details are complete and correct.
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I use recycled, re-used and/or recyclable packaging where possible.
Returns
I hope that you will be happy with whatever you choose but if you do need to return anything please let me know within seven days of receipt. Return postage will be at your own expense and responsibility for the item is yours until it is received by me. Please re-pack your item(s) in the manner in which it was sent to you and ask for proof of posting. I will refund the cost of your item upon safe receipt. Postage is non-refundable unless the item is faulty.
Gift Cards
Gift cards are only exchangeable for products and services of Kate Mayo Ceramics via the ww.katemayoceramics.co.uk shop. Gift cards are not exchangeable for a cash equivalent. Gift cards are only valid for purchases made before the stated expiry date.
Privacy
Kate Mayo Ceramics will not share any personal information with any other parties. E-mail addresses provided by subscribers will only be used to share news from Kate Mayo Ceramics. If you provide an email address and/or telephone number at checkout, these may be passed on to the delivery company for tracking and delivery purposes only. Please state at checkout if you do not consent to this.
Kate Mayo Ceramics is operated solely by myself.